June 15, 2011

Vic Mahfood

Fast Customer (Productivity Tool for Busy People)

Developer Quote: "The average person wastes 60 hours on hold every year. Simply click a button and we'll connect you without waiting on hold."
- COST: Free     - APP STORE STARS: 4-1/2
- Categories: Calls, Lifestyle, Native, Productivity, Tools, Utilities
I'm pretty laid back in most ways, but one thing I do not have at all is patience. When it comes to waiting in long lines, I could just lose my mind. Worse yet, when I get stuck on the phone calling various businesses with a zillion automated options, you can practically see the steam rising from my ears. I honestly just don't have time to sit and talk my way through Options 1 - 10 on business or service phone calls! That is exactly why Fast Customer (Productivity Tool for Busy People) caught my attention. Much as I love technology, I don't want automated phone calls, I just need answers to my personal or work-related questions.

This call-back telephone app takes away the pain of sitting through long and endless waits and time being passed around from one department to another. It is really a big helper in frustration, although maybe not so much in time, and I will explain that statement. Fast Customer takes care of getting around all the phone options, but you don't stay on the phone all the while. You select from the list which company you need, enter the phone number from which you are going to dial and close the app if you wish. Continue whatever task you are currently doing as you wait for Fast Customer to call you back with a live operator. This may take anywhere from 1 to 7 minutes.

Now here's the details of how to use the app. Open Fast Customer and you will see a list of businesses. At the bottom of the screen are 3 buttons for Companies, Recents and Settings. Scroll through the list of Companies till you see the one you need. Then tap Next to set up the connection. After that, you are free to close the app and walk away. The app actually navigates the phone trees and then calls you back shortly. That's when I began my experiment!

I set up a call to Apple Tech Support then waited for the call back with a live rep. Sure enough the call came through about 5 minutes later. I did not pick it up as I had just stepped away from my phone, but a couple minutes after that the call came through again with a real rep on the phone. It was pretty awesome, once I had explained in much embarrassment that I was simply testing out an app to see if I would really get a call back. The rep laughed along with me, and said, "No problem"! And that's when I did it again! I tried Commerce Bank this time thinking about how I would talk myself out of a sticky spot this time around. Sure enough within 2 minutes the call came through. Again, I did not pick up and so Commerce called one more time. I still did not answer, having no idea what I'd say. Would you believe I actually received a voice-mail giving an apology in case my number had been called in error. Now the number you need to dial may not be listed in this app's data base just yet. However, under the Settings button, you may Request A Company (that being whatever business phone numbers you often dial). I certainly plan to use that feature!

As you may have noticed, I'm really reeled in! Could it be that instead of me sitting in frustration on the phone waiting to get through to the correct rep, he is now having to sit and wait for me? Instead of clutching the phone in my busy and impatient hand, I can actually sit back and wait to be called by a live person? Pretty convenient is how I look at it. That, in a nutshell, is the simplicity and ease of Fast Customer. You really should give it a try!

COOL CONCLUSION: "Fast Customer (Productivity Tool for Busy People) takes the hassle out of phonecalls when you need customer service fast by providing a live rep within minutes."
--Date/Version: Released 6/9/11 - Version 1.3.1
--iOS/Age Rating:  This app requires iOS 3.0 or later. Rated 4+.
--Device: iPhone, iPod Touch, iPad
--Developer Link: Fast Customer

Visit the iTunes App Store for more details, and to download:

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